Terms and Conditions Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. MAKING A PURCHASE Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. you can also contact by telephone to purchase directly from our high street shop. For purchases outside the UK we can only deliver to the registered billing address for the payment card. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. SHIPPING AND HANDLING In the United Kingdom standard delivery is free Special delivery is £6.00 which provides a higher value insurance and faster delivery, we do not refund the cost of special delivery for any returns. Local delivery to Northampton Town postcodes NN1 to NN7 is FREE, same day delivery for orders placed before 4pm You are also welcome to order and collect from our shop Europe Delivery via Royal Mail Air service 5 - 7 days recorded £6.00 USA/Canada Delivery via Royal Mail Air Service 7- 10 days recorded £8.00 All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents, or reference to our company. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional re-delivery charge. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused. DAMAGED IN TRANSIT - CLAIM TIME LIMITS It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier. SHORTAGE It is the responsibility of you to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours. INCORRECT GOODS Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items.We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems. NON DELIVERIES We will not accept liability for goods lost in transit due to the provision of an incorrect delivery address by you the purchaser. DELIVERY SCHEDULE We carry considerable stock of most merchandise and subject to availability we seek to despatch all orders within 48 hours by Royal Mail for a delivery target of 1-3 days. BACK ORDERS In the event that a product is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within a few days or up to 28 days. We do try to alert you of all out of stock items within our site, but at times their maybe an overlap. This is a rare occurrence, but should be mentioned to avoid any disappointment when ordering. You will have the option to cancel your order if your items are not due in stock within 5 business days. PAYMENT SECURITY We do not hold or handle any of your payment details, all of our payments are handled by our processing partner PayPal, for telephone orders your payment details are entered into a payment portal by us and not recorded in any form by us. CONTACTING US If you need to contact us, please email us using the link on the contact us page. PRIVACY POLICY Desire respects your privacy and will only store the minimum information possibly needed to process your transaction safely. We may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of Desire that were viewed during your visit, and any search terms that you used. Personal information you provide is used by us only for the following purposes: To improve your shopping experience at Desire To process your order With your permission, to notify you of products or special offers that may be of interest to you We will only e-mail you to process your order and afterwards if you have given your consent. Will never pass on your e-mail address or personal information to a third party. DATA PROTECTION We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. COOKIES We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to use the Desire web site. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. LINKS TO OTHER WEBSITES Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. CONTROLLING YOUR PERSONAL INFORMATION We will not sell, distribute or lease your personal information to third parties unless we are required to by law. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes RETURNS POLICY We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a refund (less postage costs) provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. our products come with a 14 day no quibble guarantee. Please note that returns on briefs, thongs, size reduction pants, body stockings, stockings, tights & wigs are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights. ALL RETURNS MUST BE NOTIFIED TO US BY EMAIL WITHIN 14 DAYS OF DELIVERY. Email address for returns notification: returns@desire-northampton.co.uk « Back